Brighton Palace Pier have apologised after accidently charging visitors thousands of pounds in a clerical error.
The operators of the pier issued an apology, citing an processing error by World Pay. The CEO of the Brighton Pier Group claim the issue has been caused by the date being used by the processor. The payment processor switched the two digits of 2021 coming first, causing an accidental charge of £2,100.
CEO Anne Ackord says customers made contact with Worldpay. However, Worldpay are refusing to engage with them due to data protection. As soon as Brighton Pier found the serious error, they began discussions with WorldPay. They now accept all responsibility and are in the process of ensuring refunds are issued without delay.
They also ensure, along with the refunds, they will pay the additional bank charges.
Brighton Palace Pier working with Worldpay to help customers
Brighton Palace Pier apologised profusely to the customers facing the charges, ensuring them they are reacting swiftly and profusely to correct the error.
The statement is within a quote by Worldpay to The Brighton Pier Group. In the statement, WorldPay say they will process a credit on affected customers account. They are going to remove the debit amounts, along with any bank charges incurred, as soon as they can.
Not only does the apology promise a prompt solution, but they do not try and offer any excuses.
Looking for additional living space or somewhere quiet to work from home? Look no further – Log cabins at affordable prices.